Warning - Never sound confrontation, if you mean to have one. Mind your language, mind your volume, mind your body parts.
Never discount others damage potential. he or she may be a small very small entity - that does not count when they talk ill or complain or worse escalate.
Empower others to talk paragraphs. after all it's not binding on anyone to buy into others view instantaneouly.
Buy time, when confused, when confronted, when agitated [dont get into this - often]
Agree to dis-agree, my dad always mentioned
Be factual and never emotional or passionate
When you change [or intend to] - the world has no clue. Demonstrate your new assertion skills painlessly & organically. the world has never stopped changing - so that should stop you from being discouraged from little apparent failures.
Think of Mahatma Gandi & Barrack Obama to think of people from yester and current times.
God bless the assertive.
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